• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-23-2025 08:33 AM

HP Recommended
Product: HP ENVY x360 - m6-ar004dx (ENERGY STAR)

I'm reaching out regarding persistent BIOS-related issues with my HP Envy x360 m6-ar004dx laptop. My current BIOS version is F.14, and I am unable to update to any newer versions (F.15, F.16, or F.17). Every update attempt fails during the flash process, returning errors like "Verification of flash failed," whether done through Windows, recovery USB, or HP BIOS Configuration Utility.

Additionally, BIOS settings such as virtualization (VT-x), Secure Boot, and Legacy Support do not persist after saving and rebooting — they always revert to their previous state. This makes it impossible to enable virtualization, which I need for legitimate use cases such as virtual machines and cybersecurity training.

Here are the troubleshooting steps I've already taken:

  • Disabled antivirus/firewall (Norton 360)

  • Attempted BIOS updates from F.14 to F.15, F.16, and F.17

  • Tried recovery flash via USB using Win+B and Win+V methods

  • Used BIOS Configuration Utility with force flags

  • Performed CMOS reset (successful, but didn’t resolve BIOS issue)

  • Verified BIOS ID and proper renaming of .bin files

  • All updates fail at the verification or flashing stage

This appears to be either a BIOS lock, a write-protection issue, or corruption. I'm seeking your guidance on:

  1. Whether a custom or signed BIOS file is available for my model to help reflash the firmware

  2. If there is a firmware unlock method or password required

  3. Next steps or repair options you recommend

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.