BIOS Update Fails & Settings Do Not Save on HP Envy x360 m6-ar004dx

[rebog13b]

I'm reaching out regarding persistent BIOS-related issues with my HP Envy x360 m6-ar004dx laptop. My current BIOS version is F.14, and I am unable to update to any newer versions (F.15, F.16, or F.17). Every update attempt fails during the flash process, returning errors like "Verification of flash failed," whether done through Windows, recovery USB, or HP BIOS Configuration Utility.

Additionally, BIOS settings such as virtualization (VT-x), Secure Boot, and Legacy Support do not persist after saving and rebooting — they always revert to their previous state. This makes it impossible to enable virtualization, which I need for legitimate use cases such as virtual machines and cybersecurity training.

Here are the troubleshooting steps I've already taken:

• Disabled antivirus/firewall (Norton 360)

• Attempted BIOS updates from F.14 to F.15, F.16, and F.17

• Tried recovery flash via USB using Win+B and Win+V methods

• Used BIOS Configuration Utility with force flags

• Performed CMOS reset (successful, but didn’t resolve BIOS issue)

• Verified BIOS ID and proper renaming of .bin files

• All updates fail at the verification or flashing stage

This appears to be either a BIOS lock, a write-protection issue, or corruption. I'm seeking your guidance on:

1. Whether a custom or signed BIOS file is available for my model to help reflash the firmware

2. If there is a firmware unlock method or password required

3. Next steps or repair options you recommend

[zoey7886]

@rebog13b, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding BIOS Update Issues on HP Envy x360 m6-ar004dx! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing persistent BIOS-related issues and failing BIOS updates on your HP Envy x360 m6-ar004dx, follow these steps to address the problem:

 

Verify the Current BIOS Version:

• Turn on your computer and press ESC repeatedly to open the Startup Menu.
• Press F10 to enter BIOS setup. Check the current BIOS version under the "Main" tab.

Prepare Your System:

• Ensure your laptop is connected to AC power and avoid using battery power during the update.
• Disable any antivirus software temporarily.
• Suspend BitLocker protection if enabled (you might need the recovery key later).

Manual BIOS Update via HP Image Assistant:

• Download the HP Image Assistant from the HP Image Assistant (HPIA).
• Follow the steps in HPIA to analyze, download, and apply the latest BIOS SoftPaq for your device.

BIOS Update within BIOS Setup Utility:

• Restart the computer and press ESC repeatedly to open Startup Menu.
• Press F10 to enter BIOS setup.
• Select "Check HP.com for BIOS Updates" and follow the on-screen instructions to update the BIOS.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,