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Locked

‎02-01-2024 07:48 AM

HP Recommended
Product: HP ProBook x360 11 G3 EE Notebook PC

My new notebook needed a required HP BIOS update.  I started the update 2 days ago, on power, no interruptions.  When it went to restart, it is now in a continuous loop where it tries to restart and then stops.  The message I briefly get is: The System BIOS Pending Image is being cleared.  Do not shutdown or remove power from your computer during the clear. The clear will take a few minutes to complete.  For more information, please visit www.hp.com/go/techcenter/startup.   

Clearing Pending Image.

 

I was able (twice) to get to the BIOS recovery screen to attempt recovery.  But it is still doing the same thing.  I got one code the second time.  It was a 500 code.  

 

This is a brand new computer.  How do I fix this problem??

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