06-29-2014 09:17 PM - edited 06-29-2014 09:35 PM
We have an HP Pavilion 15 Notebook PC, running Windows 8 64-bit. I've been trying to install an update today, HP Notebook System BIOS Update (AMD Processors) thru the HP Support Assistant. It's been on "Installing" for more than half an hour. Is this normal? I've cancelled, restarted the laptop and tried the update again, but it's still the same thing. Please help!
07-01-2014 03:14 PM - last edited on 03-07-2017 12:22 PM by OscarFuentes
Welcome to the HP Forums!
I understand that the BIOS is taking a long to install, or is possibly freezing. The best thing to do is give it a few hours and see what happens. If it freezes, or provides an error, try restoring the BIOS.
If that doesn't work, there is likely a hardware failure. Please contact HP phone support for assistance. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns.
04-03-2016 11:56 AM
hello there, i have the exact same update on my hp pavilion notebook AMD A8-7410 APU with AMD Radeon R5 Graphics taking a long time also. My laptop has frozen twice since i bought it (last month) and it wasnt overheating or hot. could the update help? is it necessary? it is taking a few 20 mins so i stopped it and restarted my laptop but it still takes long. what time should it usually take?
04-04-2016 01:26 PM
Thank you for inquiry.
I grasp that it when you attempted to update the bios it was taking longer than 20 minutes, so you stopped it and restarted your notebook. You also stated that your notebook has froze twice and would like to know if updating the bios would help.
Did you check to see if the bios update completed? Did the version change?
Here is a link to HP Notebook PCs - Updating the BIOS as a guide. For the performance issue, have you done all your Windows Updates? Have you run the HP Support Assistant? Have you checked for viruses and malware? MS Malicious Software Removal Tool. To assist you further, would you
provide your specific model of HP notebook and your operating system?
Please let me know the results from the troubleshooting.
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04-05-2016 02:40 AM
Same issue with another 4 month old AMD8 7410...been at it for 30 mins, and what is worse there is no progress indicator, so it looks stuck - but no way of knowing. I have nt stopped it yet, but will do shortly. The request for update came from HP - ie I did not initiate it. All updates for windows 10 have been applied. Separately and another thread the WIFI adaptor has never worked relianbly despite many hours of trying fixes. Becoming even more convinced I should have bought Apple
04-05-2016 08:10 AM
Thank you for your inquiry.
I grasp that while doing the bios update, your notebook froze.
As you stated you were going to turn off the notebook, what happened when you restarted. Did the bios version change? Have you checked the links above for help?
You also mentioned that your Wi-Fi signal is dropping. Here is a link to HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) that may help.
Please let me know the results.
To express appreciation for my post, please click the “Thumbs Up Icon”. If my post resolves the issue you are experiencing, please click "Accept as Solution" to help others find what worked for you!
04-05-2016 12:14 PM
Hi DSparkes1 thanks for reply ...
Bios update - left it all day, it never completed so stopped it. tried again but same result.
I chose another update - that was fine went through in 3 mins, so it is just the BIOS update that is the problem
WIFI Network Adaptor ..I have done all the trouble shooting 'imaginable' ..if you see my thread you will see the many things I have tried..A further connected issue is that the laptop cannot cope with flipping from wired to WIFI - it then just won't connect at all until rebooted
The key points are
'the router is fine - 4 other devices are all connected all of the time when the HP is dropping the connection.
the HP usually WIFI connects for 30 mins (but sometimes just 1 minute, sometimes 90 mins) after reboot, then drops out - and cannot be reconnected until rebooted . The adaptor will not 'ENABLE' once it has failed - it tries but remains disabled
I have changed my router channels to be fixed
Ethernet connection remains 100% fine
the machine has behaved like this from new - 4 months ago
04-05-2016 12:30 PM
Thank you for the updated. As you stated you have only had this about 4 months, please contact HP Support for assistance. With your permission, they can remotely connect to your system to help locate and overcome issues. Please contact HP support at Contact HP Support.
Please let me know the outcome.
12-18-2016 11:37 AM
Thanks for the reply and performing the suggested step. Recommend you to provide the product number and OS installed on the computer for better assistance. As you have mentioned that the issue started during/after a BIOS update, recommend you to try rolling back the BIOS. Click here for the procedure.
When you are performing the BIOS rollback, make sure to have the basic setup. For Desktop PC - connect keyboard (use USB keyboard if available), mouse, monitor, and power. For Notebook PC - connect only the power cord.
Let me know if this helped.
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