• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY TS 15 Notebook PC.
Microsoft Windows 8.1 (64-bit)

IMG20200715084854b.jpg

 

Hello,

My notebook is HP Envy TS 15 Notebook PC (Born March 03 2014) , With Windows 8.1 x64.

I got problem that my notebook in blank screen but power is ok. This problem I got when I have tried to update my BIOS Driver from F.35 to F.69 Rev.A . I want update after I used Selfservice software and driver detection in HP support  ( https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-15-j000-notebook-pc-series/53549...}

 

I have tried to repair with methode  (Press Power+Windows +B Key) or (Press Power+Windows + V Key). But both fail. Now I want try with Recovery Methode. So I need the first my Bios version F.35.

 

 I need help,  Where is addres for download BIOS Version.35 for recovery?.

 

Regards

Joko S.

3 REPLIES 3
HP Recommended

@tipasda,

 

I reviewed your post and I understand that you are looking for the BIOS version F.35 for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that the oldest BIOS version available for your computer is F.64 Rev.A. You can download this version from the below link.

 

https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68376.exe

 

All the other BIOS versions for your computer can be downloaded from the below link.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-15-j000-notebook-pc-series/53549...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended


@ The_Fossette

 

With the method of Press power + Windows + B Key or Press power + Windows + V Key, I have tried all of the 4 usb slots on my dinotebook repeatedly to perform BIOS recovery using the link you provided, namely:


https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68376.exe

 

But unfortunately it still failed. I have also tried using BIOS F.63 and F 65 A as in:

https://id.driverscollection.com/?H=ENVY%20TouchSmart%2015-j018tx&By=HP&SS=BIOS

 

But all failed. I have been browsing to look for BIOS F.35 for my notebook but I haven't gotten it until now.

My notebook problem actually occurred after I downloaded the BIOS Update to the version that is at:

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-15-j000-notebook-pc-series/53549...

 

Before I did the BIOS update, I took a photo from my notebook's system information that my notebook's BIOS was F.35 as the photo attached.

My Notebook Specifications are:
HP ENVY Touchsmart 15 Notebook PC.
Product: E3B65PA # AR6.
Model: 15 - j018TX.

 

Kindly please you to give further instructions and directions to me

Thank you very much for your attention and help
Regards
Joko S.

 

 

HP Recommended

@tipasda,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.