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‎10-11-2024 04:02 PM - edited ‎10-11-2024 04:12 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W9AV)

Hi, I had BIOS F.29 Rev.A and worked fine. Then I updated my laptop via Windows Update, which installed F.30 Rev.A. After rebooting, the laptop can't load the BIOS (I can use only Win+B and Win+V) even though it recognizes peripherals, and the cooling fan spins. The screen is black but it's on. I tried an hard reset, a CMOS reset and many recoveries using the official tool. I can't rollback because the latest version doesn't allow to do it. I reinstalled F.30 Rev.A successfully (maybe the installation was just corrupted) but nothing. Still have the same problem. The power led is on, but there is no led blinking in some way (caps lock doesn't blink at all). I can't access the BIOS in any way. Thanks in advance for any help

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