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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- BIOS corrupted hp pavillion gaming

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05-16-2020 08:03 AM
Hi,
I update my BIOS but it crush. Now, only show black screen.
I want to recover my BIOS through bootable usb. Dowload BIOS from hp and make it bootable. Insert botable usb in my laptop and press windows and B key. But shows "Bootable device not found".
In bootable USB, BIOS folder have three folders,
New
Update
Previous
But all folders are empty. Do I need to copy anything from another folder.
BIOS recision - F.20
BIOS vendore - insyde
System Board ID- 85FA
Hp pavillion gaming 15-dk0xxx
05-26-2020 11:54 AM
@Sayeed2 Welcome to HP Community!
I understand that you are unable to update the BIOS.
Start with a hard reset to release any excessive static on the PC:
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If Windows is open, click Start and then Shutdown.
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If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
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With the power off, disconnect the power cord from the back of the computer.
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With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
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Reconnect the power cord and turn on the power.
Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here
(restoring BIOS on notebook: http://support.hp.com/us-en/document/c02693833)
(on desktops: http://support.hp.com/us-en/document/c04126730)
Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC
Step 2: Find the BIOS updates
Step 3: Download and install the BIOS update
For more details: Click here
(Notebook bios update: http://support.hp.com/us-en/document/c00042629)
(Desktop bios update: http://support.hp.com/us-en/document/c00007682)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
05-29-2020 08:44 AM
Thank you for the update.
Please refer to the below link
https://support.hp.com/in-en/document/c00042629
If the issue still persists, please contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!