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HP Recommended

Greetings & have a good day,

 

I have few units of HP RP2 Retail System Model 2030, recently trying to update BIOS, after downloaded sp84789.exe from 

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84789.exe to 1 of HP RP2 Retail System Model 2030, everything was fine until Command-Prompt (CMD) pop-up and asking: press any key to restart for continue update BIOS.

After I pressed enter key at keyboard, system restart, shows HP logo, wait for 140 secs, then auto restart again,

After auto restart, wait for another 140 secs, then auto restart again,

I am in front of this computer for whole process, rest assure there is no ANY interaction at keyboard nor mouse in between whole process, neither power shortage. i have recorded video for the whole process here: https://youtu.be/xrOGb_viqx8

and after whole process keep looping for 6 times, i realize it's a endless loop required alternative solution. 

 

then i follow this site information,

HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Customer Support

my 1st attempt was Press and hold the Windows + V keys, and then simultaneously press the power button.

screen showing BIOS version v2.15, 

BauerMalaysiaLT_3-1672802796580.png


but sp84789.exe were version v2.17 as per written in hp official support website

BauerMalaysiaLT_2-1672802501023.png

on the middle bottom of the screen says press ESC to enter BIOS, but no respond after i pressed ESC button on keyboard.

then i have to wait another 140 secs for system reboot for 2nd attempt.

 

on my 2nd attempt, i had tried Press and hold the Windows + B keys, and then simultaneously press the power button.

now screen didn't show anything, all black. i can hear 7 times of long beep from buzzer. 

i guess this mean the motherboard didn't support bios recoveries, please let me know if i am wrong here.

during this attempt, i didn't force shutdown nor cut off power, wait another 20 hours ++. 

next morning when i back to office i realize this issue is far greater than i can imagine, therefore i am here to find solution. 

 

welcome any pros can provide your valuable recommendation / solutions here. 

your solution here will be super helpful for others who facing same issue in the future. 😉

besides hope to solve this issue because i still have few more units needed to update bios. 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.