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HP Recommended
HP Pavilion Gaming Notebook - 15-ak100nj
Microsoft Windows 10 (64-bit)

I own an HP Pavilion Gaming Notebook - 15-ak100nj.
This model has 2 drives, 1 SSD which holds the operating system (Windows 10 64 bit) and the other one is a regular 1TB Hard Drive.
I decided to clean reset my pc and remove all existing files.
At first I tried the process and after choosing the "remove all files" in the in the "reset menu" the pc would restart and get stuck at 29% and go back to windows saying "Windows could not reset, no changes were made".
After few attempts I started getting a new error - "Boot device not found. Please install an operating system on your hard disk <3F0>".
After that error I went to check my BIOS settings and loaded system default, after that I got yet an other error - "No bootable device -- insert boot disk and press any key".
After that I ran I hard drive diagnostic on both SSD and HD and it came out as "Passed" meaning no issue with either of the drives.
When I go to "Boot Manager" I can se both of my drives, and when i choose the SSD which contains the OS, I keep getting the same error - "No bootable device -- insert boot disk and press any key".
When I go to - "Boot options" under system configuration in BIOS , and there to - "Notebook hard drive" under legacy boot order, I can see only my HD and not the SSD that contains my OS.
I assume that is the issue why I can boot my PC , but as i described nothing I tried helped the situation.
Maybe someone faced the same issue or have any idea how to resolve this one.
Since it is an original OS that came with the PC I want to try and save it instead of buying a new windows copy since the pc didn’t come with a recovery drive or CD.

1 REPLY 1
HP Recommended

@IgorOtenko

 

Welcome to HP forums.

I request you to talk to HP support to order a recovery media.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

HP PCs - Obtaining PC Recovery USB Drives or Discs - Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.