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BIOS update bricked laptop, now no longer booting.

HP Recommended
HP Pavilion Ultrabook 14-b005ea
Microsoft Windows 10 (64-bit)

Hi All,

 

Here are the problem and my troubleshooting actions, in chronological order:

 

 - I was updating the BIOS using the HP assistant utility.

 - I left the computer unattended after starting the update, plugged it into the power cord.

 - When I returned after about an hour, the computer was on, but the screen was blank, the power light was on, wifi light was amber.

 - No response to any movement on the trackpad or any keyboard input.

 - Left alone for another hour or so, plugged into the power cord in case it was still updating.

 - After about 3 hours of no activity, I decided to switch off, unplug from the power cord, remove the laptop battery, then press the power button for a full minute to clear the CMOS, then insert the battery again, plug the power cord and switch on. But no resolve, still switches on, blank screen, and wifi light is amber, no response to keyboard input or trackpad movement.

 

I then researched online for bricked bios support and found this support page:

 

https://support.hp.com/us-en/document/c02693833

 

I tried everything here, including the windows key combinations and creating a USB recovery, but had no luck, the same every time, my laptop is not booting, it switches on but not booting into anyting.

 

Please, can someone help me?

 

Many thanks,

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Zain2k,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

 

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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