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‎04-27-2022 12:38 PM

HP Recommended
Product: HP Notebook - 15-da0076nr
Operating System: Microsoft Windows 10 (64-bit)

My HP pavilion laptop downloaded a BIOS update. Restarted like it asked. The update ran and needed to restart again. After the update the computer will no longer boot. With power connected you'll see the screen activate for a few seconds and turn off.  This sequence repeating itself on its own. The update happened yesterday. I left my laptop connected to power overnight, but in the morning it was in the same condition. I've tried running the battery out and reconnecting to power only to have it go back to activating and deactivating the screen intermittently. 

 

Have I downloaded a virus? Did HP destroy my computer with their upgrade? Is there anything to be done at this point (power button useless)?

 

Any help greatly appreciated. 

Category:
3 people had the same question
1 REPLY 1

‎04-27-2022 12:46 PM

HP Recommended

I feel the bios have been corrupted and I am sure it can be fixed so don't panic.

 

The BIOS is the first software to run after turning on the computer. If the BIOS on your computer becomes corrupted, the computer fails to boot to Windows.

 

The BIOS can be corrupted during normal operation, through environmental conditions (such as a power surge or outage), from a failed BIOS upgrade, or damage from a virus. If the BIOS is corrupted, the system automatically attempts to restore the BIOS from a hidden partition when the computer is restarted. This document covers other steps to restore the BIOS if the automatic BIOS restoration does not work.

 

If you experience any of the following symptoms after restarting the computer, recover the BIOS.

 

Follow the steps in this link.

 

https://support.hp.com/in-en/document/ish_3932413-2337994-16

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