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‎04-29-2020 01:21 PM

HP Recommended
Product: HP Elite x2
Operating System: Microsoft Windows 10 (64-bit)

When my mom lend my computer and started it, it asked for bios update, I didn't get there in time and update automatically started. That wouldn't be a problem if the bios update went smoothly but after it told me that the last step will start it shows the logo like when it boots up except its been stuck there for 3 hours by now and idk what to do or whether or not it's normal (my first time doing a bios update, usually avoided bios updates cuz I was scared of my computer getting ruined if something goes wrong) 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2020 02:44 PM - edited ‎04-29-2020 02:45 PM

HP Recommended

UPDATE: I've tried this and it worked https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Bios-Update-Froze/td-p/6531939

 

At first I was hesitant as mine froze at a much later stage during the bios update but it did work and I'm so happy it did

View solution in original post

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3 REPLIES 3

‎04-29-2020 01:33 PM

HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...
https://support.hp.com/ca-en/document/c00042629
https://support.hp.com/us-en/document/c02693833
https://support.hp.com/us-en/document/c04126730

 

 

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‎04-29-2020 01:43 PM

HP Recommended

First off: thank you very much 💕

The first one doesn't touch my problem and the other ones idk if those would be possible as I use a wireless USB keyboard? It's a laptop btw

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‎04-29-2020 02:44 PM - edited ‎04-29-2020 02:45 PM

HP Recommended

UPDATE: I've tried this and it worked https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Bios-Update-Froze/td-p/6531939

 

At first I was hesitant as mine froze at a much later stage during the bios update but it did work and I'm so happy it did

Was this reply helpful? Yes No
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