BIOS update nonstop loop

[jakus4]

Hi, I’m hoping this is where I can get some help on this. I’m not savvy about computer and neither is my partner (who this is happening to), but yesterday her HP laptop/Windows prompted an update and it stuck her in some kind of loop.

It restarts, flashes something quickly about BIOS pending image, turns off, and it just starts over again. We can’t brute-force it into safe mode, the power button is unresponsive.

The device is an HP Pavilion Plus with Windows 11.

Is it f**ked? Are we screwed? They just bought it a year ago. I really don’t know what to do, I found some advice about downloading something from the HP site to make a recovery stick? Is that a thing? Any advice would be helpful.

[Treeko]

Hi @jakus4 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing Screen stuck in BIOS recovery.

Kindly refer to the steps below and let me know if that fixes the issue.

Hold down the power button until the looping computer shuts down.

1. On an working computer, follow the instructions in the next tab to download the latest BIOS from our support site.
2. Rename the downloaded BIOS file to BIOS_IMG.rcv and copy it on to removable media (For example a USB flash memory stick).
3. Insert the removable media into the problem computer that has been powered off.
4. Press the ESC key and the Ctrl key and plug the AC adapter into the computer.
5. Select Recover the BIOS (using the currently-flashed BIOS) from the options on-screen.
6. Select OK to start recovering the BIOS. This time it will also upgrade your BIOS version using file on the removable media.
7. The computer boots directly into the operating system once this process is complete.

Once your computer has booted into the Windows operating system, you need to double check the BIOS version. You can easily check this using the System Information app.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support