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- HP Community
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- Notebook Operating System and Recovery
- BIOS update processor compatability

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12-11-2017 03:59 PM
I'm looking to update the BIOS on my system. On the website it says to confirm that the processor is compatable, but I don't see anywhere on the actual download page where it says if it is or not. The new BIOS is F.11 Rev.A. My processor is Intel core i7-5500U CPU @ 2.40 GHz, 2401 Mhz 2 cores 4 logical processors. Thank you.
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Accepted Solutions
12-12-2017 04:28 PM
Hi @dwebbster,
Please download and install the bios update from the below link.I have checked and it is compatible with the computer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
12-12-2017 03:04 PM
Hi @dwebbster,
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you want to know whether the processor is compatible with the bios you are trying to install.
Don’t worry, I assure you I will try my best to get this sorted.
Follow the steps in the below article to update the bios on your computer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
12-12-2017 04:00 PM
Yes, I had found that page. That's where it said to make sure the BIOS is compatible with the processor. The search brought me to this page:
There is nowhere on here that I can see anything about what processors are compatible with the update, including the release notes. Am I simply missing where it mentions this, or should I be looking elsewhere?
12-12-2017 04:08 PM
Hi @dwebbster,
Please let me know the exact model of your computer to assist you better.
Follow the steps in the below article to find the exact model.
Looking forward to your reply.
The_Fossette
I am an HP Employee
12-12-2017 04:28 PM
Hi @dwebbster,
Please download and install the bios update from the below link.I have checked and it is compatible with the computer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
12-13-2017 08:27 AM
Hi @dwebbster,
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
Take care.
Cheers!
The_Fossette
I am an HP Employee