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- HP Community
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- BLACK SCREEN CHECK SHORT DST FAILURE 030

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09-30-2018 12:32 PM
Accepted Solutions
09-30-2018 03:28 PM
Getting a DST failure means the hdd has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc all make laptop hdd's.
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09-30-2018 03:28 PM
Getting a DST failure means the hdd has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc all make laptop hdd's.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
10-06-2018 10:47 AM
WARRANTY void a few months ago i bought a new SATA HD How i can recuperate WIN10 as in the bad dis only the bios is accessible do not find the win key to reload my new disc what can i doe to recover win10 Thanks
10-06-2018 07:02 PM
Your Windows key is embedded in BIOS and will be retrieved atomatically when installing. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10
Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5 if you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
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When the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing it should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.
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10-06-2018 07:05 PM
If you want to retrieve the key from BIOS you can use a program like ShowKeyPlus attached here.
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10-14-2018 12:26 AM - edited 10-15-2018 02:26 PM
After tapping Esc are you not seeing other options besides F2? You should also have choice of F9 Boot Options. Can you get into BIOS by tapping F10 key to see if new hdd is recognized?
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10-15-2018 12:37 PM
THANK YOU VERY MUCH FOR YOUR ASSISTANCE AFTER VERIFYING MY CONNECTION BETWEN THE GHARD DISK AND THE BOAR D I FIND A FAELURE SO I WILL REP[LACE IT I WILL TRYE THAT OPERATION IN A FEW WEEKS DUE TO FUTURE TRAVEL .i REALLY APPRECIATE YOUR SUPPORT GREAT GREAT WORK.
Best regards for now.
YB