BOOT DEVICE NOT FOUND f2 button not responding

[Nina16]

Hi guys I'm having an issue with my laptop showing a black screen displaying BOOT  DEVICE NOT FOUND  however my f2 button is non responsive and non of my ***bleep*** buttons are responding. Please please help

[WAWood]

@Nina16 

You have to be able to run diagnostics to find out what has failed, and you have to be able to press buttons on the laptop to get into the diagnostics routine.  

If you can't do that, there is nothing you can do to fix it -- and since we have no access from here, we can do nothing, either.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck