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‎09-19-2022 02:57 PM

HP Recommended
Operating System: Microsoft Windows 11

This past Saturday evening I shut down my laptop as usual. On Sunday morning, when I turned my machine on, I was greeted by a black screen with this message:

 

Boot Device Not Found

Please install an operating system on your hard disk

Hard Disk (3F0)

F2 System Diagnostics

For more information, please visit www.hp.com/go/techcenter/startup

 

I am just at a complete loss about how to fix this. I tried contacting HP through Facebook, and this was their response:

Create a recovery kit using HP cloud recovery tool and reimage the computer. Refer to the below link for step by step instructions. https://support.hp.com/gb-en/document/ish_4511095-4511141-16

 

But the process is just not clear to me. Is there anyone out there who can talk me through this?  For one thing, how do I download and install this cloud recovery tool when I cannot even start up my computer?

 

HELP!!

Category:
1 person had the same question
1 REPLY 1

‎09-22-2022 10:55 AM

HP Recommended

@Strydoma1

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which laptop do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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