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- HP Community
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- Notebook Operating System and Recovery
- BSOD, Auto repair fails and doesn't let me get to the deskto...

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10-15-2023 08:04 AM
Please run diagnostics: press ESC after powering up and select the disk and memory tests. Do not attempt to repair anything if there is a memory problem. If a disk drive problem then possibly a disk repair can be done. Lemme know if diagnostics fail.
If diagnostics is OK then try a restore
can you run the "system restore" and pick a restore point from the last time it was working ok?
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10-19-2023 08:30 PM - edited 10-19-2023 08:50 PM
Update: Had to type a command prompt to activate system protection for the 2nd recovery:
net start vss
rstrui.exe/offline:C\windows=activate
But recovery just failed going to retry again
10-22-2023 08:29 AM - edited 10-22-2023 08:31 AM
If system protection was not enabled before the problem then there are no recovery points
The purpose of running diagnostics was to ensure the disk drive and memory are good else then can be worse problems.
Check bios setting and see if there are diagnostics to test memory. Some memory diagnostics only run if you disable fast boot.
Have you used an air duster? There may be a loss of air circulation causing overheating due to dust buildup
https://www.wikihow.com/Clean-a-Laptop-with-Compressed-Air
if windows appears to be running OK try the hp support assistant
you may want to run the free version of hard drive sentinel
to monitor your disk drives.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it