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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- BSOD Crashes

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01-26-2020 07:52 PM
For a few months now I have been having constant BSOD crashing of my PC with error codes ranging from "critical process died" to "Unexpected store exception", the most common stop codes being the ones mentioned. I am using an HP laptop with an i7 7700HQ, 1050, 16GB Ram, 256 SSD, and a 1TB HD. The product number is 1HP08PA#ABG and the details of the model can be found here. Unfortunately, this crashing problem started occurring around a few months after the 1-year warranty had expired.
I have contacted Microsoft support about this and the representative linked me to this form. I followed the steps and have performed DISM scans, SFC scans, and windows memory diagnostic. None of which detected an error.
I have tried performing a full system restore but I forgot to check if the PC would still crash before I installed all my usual applications.
Sometimes after a crash, the system would crash on boot and other times, when trying to boot a few seconds after a crash, my system says that a boot drive could not be found (this goes away if I hold the power button and shut the PC down then wait around a minute and turn it back on (turning it off and on again)).
When searching the Microsoft community website, most of the people who are having/had trouble with BSOD we're asked for the minidump folder. When searching my computer for the minidump folder I found that it did not exist and went through the process of trying to troubleshoot it i.e following this process but it turns out that the settings were already dialled in and correct. I suspect that the issue of having no minidumps is due to the BSOD collecting error info stays on 0% and does not go up. I have waited over an hour at times to see if it would go up but it never does.
01-27-2020 03:35 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html