BSOD System Recovery

[Tedsenvy]

Purchased the factory System Recovery USB media. Set Bios to boot to USB. Recovery starts, gets to about 75% then crashes to a blue screen with a stop code this time SYSTEM_SERVICE_EXCEPTION any ideas?

[IT_WinSec]

Hello @Tedsenvy 

This could be happening if there is a hardware issue with your computer or if the Windows installation (recovery USB) is not OK.

Please, share with me why you had to perform recovery in the first place.

Perform some basic hardware checks to rule out a potential hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware components for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results.

If the tests PASS, then you may try to create your own recovery media using Microsoft method. You will need a USB pendrive and another computer. Check the attached PDF file below to learn how to do it. Use this newly created USB drive to install Windows from.

Let me know how it goes. Looking forward to your feedback

[Tedsenvy]

Yes already did the F2 thing and ram and storage drive checked out good. Still reboot crash blue screen pretty frustrating I was hoping HP would do better and last a little longer then 2 years.