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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- BSOD System Service Exception

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10-15-2019 10:40 AM
BSOD are happening every 10-20 minutes.
SYSTEM SERVICE EXCEPTION
KERNEL SECURITY CHECK FAILURE
KMODE EXCEPTION NOT HANDLED
SYSTEM THREAD EXCEPTION NOT HANDLED
Reset the OS back to factory install and updated via microsoft.
performed sfc /scannow - clean report
tested memory - clean
Still getting BSOD SYSTEM SERVICE EXCEPTION
AND new problem: when coming out of sleep, the screen freezes (dot circle stops) and requires a power cycle.
Any ideas on what the root cause areas may be?
What should I check?
10-15-2019 12:28 PM
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.
What you need is a forum where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs, as follows:
The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
Good Luck
I am a volunteer and I do not work for, nor represent, HP
11-03-2019 10:12 PM
Thanks for the pointer.
The solution was buried in the bios. The bios was dated a few years back (2006), and an update (flash the bios) made all the problems disappear! I am quite happy about the fix, but woefully disappointed in the support capabilities.