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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- BSOD WDF_VIOLATION on driver amdsfhkmdf.sys

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07-02-2020 01:18 AM - edited 07-02-2020 01:25 AM
While resetting my notebook, the BSOD error keeps on appearing. I couldnt get to Safe mode--just displays hp logo then goes bsod again. I tried going to Troubleshoot>Advanced Options>Command prompt but it says I need to sign in as administrator but that there arent admin accounts on the PC (probaby because of the unfinished reset). So I tried renaming/deleting the driver using the command prompt and regedit (fm Troubleshoot>Recovery Manager). The driver appears to be deleted momentarily but upon reboot it appears again, ergo bsod error.
07-05-2020 12:43 PM
Welcome to HP Community
I have gone through your Post and would like to help
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I suggest you run a System Test to confirm the Hardware Functionality first
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test > Extensive Test
If all the Tests pass, try a System Recovery using the Recovery Media.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)
Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)
Thank you
KrazyToad
I Am An HP Employee