BSOD WIN32KFULL.SYS ERROR

[Quintanett]

BSOD ERROR MESSAGE: win32kfull.sys.

This happens every time I click to print with or without internet. I have tried different types of documents and the same thing happens. 

[Betty0610]

@Quintanett

Welcome to the HP Support Community.

This should help you: https://docs.microsoft.com/en-us/answers/questions/112117/how-to-fix-win32kfullsys-bsod-system-servi...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[EPOC]

Hi, I'm having this problem in all HP devices when sending a print to network printers and also when connecting to remote desktop services. No way to uninstall a problematic program. All programs were working before last updates from  march 12 and/or 15th. This happnes only in local workstations. When printing with the same program from remote desktop services, this doesn't happen. Printers are the same and same drivers for user working with workstations or from RDS. 

win32kfull.sys is the only information in the bluescreen. Solution proposed not solved the problem.

[Betty0610]

@EPOC

Welcome to the HP Support Community.

Which Printer do you have? and to which device is your Printer connected?

Thanks 🙂

[EPOC]

Hi Betty0610,

Thank you for your message. This was solved by Microsoft in a new patch update to correct bug with their last drivers update.

Kind regards

Windows 10 Ver.20H2：　KB5000802

Windows 10 Ver.2004：　KB5000802

Windows 10 Ver.1909：　KB5000808

Veuillez installer le(s) correctif(s)  suivant(s) :

Windows 10 Ver.20H2　：　KB5001567
https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2#1570msgdesc

Windows 10 Ver.2004　：　KB5001567
https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-2004#1570msgdesc

Windows 10 Ver.1909　：　KB5001566
https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-1909#1570msgdesc

[noelpg21]

---

@EPOC wrote:

Hi Betty0610,

Thank you for your message. This was solved by Microsoft in a new patch update to correct bug with their last drivers update.

Kind regards

Windows 10 Ver.20H2：　KB5000802

Windows 10 Ver.2004：　KB5000802

Windows 10 Ver.1909：　KB5000808

Veuillez installer le(s) correctif(s)  suivant(s) :

Windows 10 Ver.20H2　：　KB5001567
https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2#1570msgdesc

Windows 10 Ver.2004　：　KB5001567
https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-2004#1570msgdesc

Windows 10 Ver.1909　：　KB5001566
https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-1909#1570msgdesc

---

unfortunately those out of band updates were not good enough to fix the other printing problems and Microsoft had to issue another batch of out-of-band updates a few days later to correct the remaining problems:

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2#1573msgdesc

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-2004#1573msgdesc

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-1909#1573msgdesc

Windows 10 Ver.20H2：　KB5001649

Windows 10 Ver.2004：　KB5001649

Windows 10 Ver.1909：　KB5001648

Windows 10 Ver.1809：　KB5001638

Windows 10 Ver.1803：　KB5001634

Windows 10 Ver.1607/LTSB 2016：　KB5001633

Windows 10 Ver.1507/LTSB 2015：　KB5001631

Windows 8.1：　KB5001640

Windows 7：　KB5001639

and check out this support doc from Epson's support site - HP should post a support page similar to what Epson posted about the printing issues with the Windows March 2021 updates