BSOD, cannot install/uninstall

[KKvet]

Have had laptop since 2018. Was fine last night. Today BSOD, tried hard reset, am able to open in safe mode, have tried recovery to last update, uninstalling recent downloads, and downloading Windows 10 again. But software not working and will not allow install, download or recovery. Is there anything I haven't tried?

[Paul_Tikkanen · Accepted solution]

Hi:

You may want to run the hardware diagnostics test in the BIOS (normally you can access that with the F2 key).

I don't know if you tried this, but you should be able to clean install W10 as follows...

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

https://www.microsoft.com/en-us/software-download/windows10

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.

If you need to recover any files on the current Windows installation, do not delete any partitions or format the hard drive.

Just let Windows install over the current Windows partition, and it will create a Windows.old folder.

After W10 installs, you can explore the Windows.old folder and copy any folders/files to the new installation.

Then you can delete the Windows.old folder by using the disk cleanup utlilty>cleanup system files button.

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412

[NZRanger]

Hi,

If you get any more BSODs - if you report the number it can help to diagnose the issue 🙂

When you say it will not allow install, recovery etc. please explain what steps you are taking here to achieve this?

[KKvet]

This has worked, thank you! Downloaded windows 10 onto usb using another computer. From BSOD options page chose Troubleshooting and then plugged in usb before choosing the USB option.  Then had to choose the custom option for installation (advanced) as the other option needs Windows to be already open. Then there was only one drive/partition I was allowed to select. Then the laptop was “getting ready” for a long time but it has worked and windows is running.

[Paul_Tikkanen]

You're very welcome.