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BSOD error Windows 10 version 2004

HP Recommended
Pavillion g6 2312ax
Microsoft Windows 10 (64-bit)

My laptop is Hp Pavilion g6 2312ax with 8GB ram running windows 10. After upgrading to version 2004, I have been getting various BSOD errors. I tried clean install multiple times. It would finish okay each time. But each time it froze my laptop after some time. Sometimes, It would not even restart as the power button light and wifi button light starts on but screen is off and the fan also starts on. After quite a few attempts, I succeeded to restart by powering on/off, I would get a new BSOD error like atikmpag.sys failed, Critical process died,etc. I also tried different versions of graphic drivers but still it fails.
Sometimes, I would not manually install the OEM drivers let windows do it from updates. Still it would fail at one point.

Provide solution for this. And until a solution, provide a link to download the 1909 version as I could not access recovery options earlier I did clean installs.
Laptop Details:

  • Model: Hp pavillion G6 2312ax

  • Processor: AMD A10 4600M processor with Radeon graphics

  • Graphics: AMD Radeon 7670M + 7660G dual graphics

  • Ram: 8GB ram,1TB HDD

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@GeetPatel1 

First of all, HP is under no obligation to provide a solution to a problem that YOU created.

 

Second, unlike previous Feature Updates, this one does NOT automatically get downloaded or installed.  To do this update you either have to (1) request the update through Windows Update (and even then, it is not offered to you if your PC has issues with the update) or (2) use the MS tool to download and apply the update yourself.


Either way, you should have researched this update ahead of time -- and had you done that, you would have seen this:  https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004

 

So basically, it is on you to restore your PC, not HP.  

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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