BSOD memory management

[CezSins]

Hello.

I got bsod memory managment since 17.02.19
When I got bsod ? 

1. When I close Chrome

2. When I start Counter Strike

3. When I choose restart (from start menu)

My laptop (HP Power 15, i5, GTX 1050).

What I doing ?

1. sfc /scannow - no problem

2. chkdsk /f - no problem3. Run Windows memory diagnostic test - no problem

4. HD Tune pro - full scan and health - no problem

5. Install all windows update

6. Using Hp Support Assistant to install new drivers

I searching information and saw that many people have problem with this bsod and it starting 16-17.02.19 so I think that problem generate drivers/system ???

[IT_WinSec]

Hello @CezSins 

Thank you for posting in the HP Support Community.

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.

Blue Screen of Death (BSOD). is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

• A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

In order to troubleshoot, I would need some specific information.

First - configuration

When you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here or somewhere else). There can be some code which may help me help you. After that you will have to hard restart your computer.

Second - collect dump files

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

Third - test your hardware for issues

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If the tests pass without issues, continue. If not, please, let me know

Four - check your PC for viruses/malware

You can use the free HitmanPro or ESET Online scanner

free trial version >> https://www.hitmanpro.com/en-us/hmp.aspx

free scanner >> https://www.eset.com/us/online-scanner/

Let me know the results in details. You may take pictures and post them back here.

Looking forward to your reply.

[allkhush92]

Hi, 

I am facing the BSOD issue since last 36hrs continuously.

My HP Envy x360 convertible PC (windows 2010 64 bit) restarted almost 10 times with different error code each time.

I am listing below the error messages before reboot I could capture so far:

1) Stop code : SYSTEM SERVICE EXCEPTION 

    what failed : win32kfull.sys

2) Stop code : DPC WATCHDOG VIOLATION

3) Stop code : BAD POOL ....

4) Stop code : MEMORY MANAGEMENT

I missed several other codes.

Please help me understand whether this is hardware issue or software issue. 

P.S. Last night, system BIOS recovery occurred automatically and was verified successfully. 

[IT_WinSec]

Hello @allkhush92 

Are you able to eventually load Windows desktop and use it at least temporary/short term ?

Please, start with the steps above and if you are unable to start to Windows, perform first the hardware diagnostics. Let me know the results.

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware components for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If the tests pass without issues, continue. If not, please, let me know