BSOD on HP 840 G3 Laptops received in our Enterprise

[mniceguy81]

Dear Community,

We have been having BSOD's on HP 840 G3 we received since 3 months.

The errors are not related to the memory as we tested (with MEMTEST and HP Diagnostics) it.

Windows 8.1 fresh installed

The Bios and Drivers are up to date 

This are the errors;

KERNEL_SECURITY_CHECK_FAILURE

NTFS_FILE_SYSTEM

System Service Exception

Bad Pool Header

MEMORY_MANAGEMENT

User sometime get a BSOD but the image is not correct attached it

Would appreciate to know if the issue is not happening to us only.

Thank you and wish you a lovely weekend.

[IT_WinSec]

Hi @mniceguy81,

Thank you for posting in the HP Support forum.

It could be either the HDD failing or the OS file system is not OK.

Here is an HP article about BSOD issues you might want to read >> https://support.hp.com/us-en/document/c04593971

Collect dump files

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

Test your hardware for issues / HDD specifically

F2 System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

Also, test the HDD

>> https://www.youtube.com/watch?v=6JXUp43ahHA

Looking forward to your reply/update.

[mniceguy81]

Hi IT_WinSec,

Thank you for your feedback but i have more than 30 Laptops having this issue, I will update you on Monday with MiniDumps.

For some the remedie i used is changing the virtual memory to 12288MB as they get sometimes errors saying LOW Memory even though they have 8GB of ram which is more than enough.

Thank you and ish you a lovely week-end

[IT_WinSec]

You are welcome.

May be a bad image installed on them OR some fault in the antivirus software which often interferes with ntfs.sys driver

I have seen this with Symantec Endpoint Protection (not that it can't happen with other AVs, too).

What antivirus/security products do you use on these PCs?

[mniceguy81]

The Antivirus we use is McAfee EndPoint Security and i will dig in the Image used but it would not be the image as we use Desktops HP 800 G1 and Laptops 840 G1 and 840 G2 and BSOD on these machines.

Will also check the AntiVirus.

Thanks again

[IT_WinSec]

You are welcome.

Please, post back some memory dump files when you have time.

[mniceguy81]

Will do thank you very much

[mniceguy81]

Here's the Minidump

MiniDump Location

[IT_WinSec]

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@mniceguy81wrote:

Here's the Minidump

MiniDump Location

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Wow, that was fast. 🙂

Give me some time, 11 dumps.

Be back soon

[mniceguy81]

Thanks.

I was lucky i took one with me during the weekend to investigate where the issue was coming from.

Thanks for the help.