BSOD, stop code 0xc000021a, won't repair or factory reset.

[sammie-k-h]

I ahvebt had any previous issues with this laptop, but I went to turn it on the other day and u got the blue screen of death. The stop code error is 0xc000021a, it can't auto-repair.

It gives a log code: D:WINDOWS\system32\logfiles\Srt\SrtTrail.txt

( I don't know it that's useful at all, figured I'd include it anyway )

I tried to factory reset it through the advanced troubleshooting options, but it fails each time. I don't know if this is an issue we can work through ourselves, or if we have to pay an arm and a leg to get it fixed, but any input is appreciated... 

[Rob-Nicholson]

Hmm, now this is worrying. I've just had two clients deliver their home PCs over the last few days both of which are exhibiting exactly the same problems. One I can accept is a isolated error but two with the same error just be more than coincidence!

I found the following pages on this - not tried them yet. I'm just doing an image back of one of them using Macrium Reflect before messing about.

https://www.youtube.com/watch?v=9kDVpmVRpy4

https://windows101tricks.com/fix-windows-10-blue-screen-error-0xc000021a/

Unfortunately, the other PC is encrypted using Bitlocker so you can't attempt the above without finding the Bitlocker recovery key which I doubt my client has 😞