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‎11-18-2025 08:10 AM

HP Recommended

I have been getting the BSOD with error:
video dxgkrnl fatal error on Windows 11 Home for past few months.
Sometimes it keeps restarting the system.
Upon using HP PC Hardware diagnostics windows 2.9.0.0 and running the tests, I found the following error:
the test found a problem with video io port

I do not know what to after this. Need help.

P.S: I do face issues when I plug in HDMI cable in the port. I have to adjust the cable a few times and keep it stable. Not sure if this could be related but, just so you know.

Any help appreciated.

Thank you!

1 REPLY 1

‎11-20-2025 11:52 AM

HP Recommended

@harshal_p555, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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