BSOD

[AryAsnawi]

Hi, I keep getting a lot of BSOD and Freezes, the Error Code was bsod irql_not_less_or_equal,  override stack buffer,  kmode exception not handled, and others. I tried updating drivers, repair windows but still not working.
about the screen freeze, the screen went to black but with lights (so I know its still on) but I cant do anything about it.
IF the damage/error is in the hardware, I don't which hardware, is it RAM or SSD(storage). 
please do let me know if you know the answer

[Irfan_06]

Hi @AryAsnawi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your laptop that is freezing and crashing intermittently.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support