If the drive is intact, then HP will "reimage" it -- basically removing everything from it and loading a new Windows image onto it.
If the drive is bad, HP will simply replace it.
Either way, you will lose your files.
All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.
Your best bet for recovering data now is to do the following: 1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself. 2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable. 3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
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