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‎04-24-2019 07:46 AM

HP Recommended
Product: Pavilion 15-p077tx Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I formatted my laptop 2 years back for the first time. Now it got slower and I needed to install some heavy softwares also, so I decided to format it again. But the tech guys said that the windows backup from last format is missing and they can't do it without the backup of original windows or they will put the pirated version, what should I do?

2 REPLIES 2

‎04-24-2019 07:54 AM - edited ‎04-24-2019 07:54 AM

HP Recommended

Reinstalling a Windows 10 OS is not a problem and does not require anything special.  You can make an installation media for yourself, if you like, by visiting M$ site

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media" and follow the directions.  You can then reinstall Windows 10 with no problems.  When it asks for a product key, click skip and then finish the install.  Once the install is completed and the PC connects to the internet, it will activate by itself, because the Windows 10 was installed prior.

I do not know why they would say "they can't do it without the backup of original windows or they will put the pirated version"  Perhaps you need a different tech guy.


I'm not an HP employee.
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‎04-24-2019 08:23 AM

HP Recommended

Thank you so much!

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