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HP Recommended
OMEN HP 15-dc1017no
Microsoft Windows 10 (64-bit)
Hi!
I did an HP Bios update on my Omen 15 gaming laptop. After the update I discovered some unusual behavior from the PC. It is not possible to see the temperature of the GPU inside the Omen Command Center, the fans go faster than usual, animations (for example when I open the start menu) have lower FPS and I cant adjust the brightness of the screen.
I have tried to download GeForce Experience, but it seams like the PC cant find the GPU. Thank you in advance for your reply. This was an update that appeared as a recommendation from the HP support assistant that came with my PC. Has enyone experienced something similar? Or does anyone have any tips on how to fix this?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Terje-Ro


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest we perform a BIOS Recovery since the issue started after a BIOS update

 

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature

Please refer to this Link: https://support.hp.com/in-en/document/c02693833

 

Keep me posted

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Terje-Ro


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest we perform a BIOS Recovery since the issue started after a BIOS update

 

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature

Please refer to this Link: https://support.hp.com/in-en/document/c02693833

 

Keep me posted

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.