Bad HP service?

[bk570]

I emailed support on 8/28/22 regarding this Chromebook not loading. Received an email stating they started my case. Then on 9/8 I received an email saying my case was closed with NO resolution. I feel like I have spent almost $300 on my daughter's Chromebook and it's a paper weight now.

[Dragon-Fur]

@bk570 

Welcome to the HP Community Forum.

It does seem odd - I am not aware that HP Support accepts case submission via email.

In this region, Warranty repair case submission must be initiated online.

True that once the case is submitted and accepted that proffered contact options might vary depending on your location.

OK.

Submission "how-to" included below.

I will notify the moderator team that you believe you have a Warranty case that needs attention.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been might have been lifted and reassigned.  Do not be a victim.  Be Careful.

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

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HP Chromebook - 14a-na0031wm  

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