Bad_SYSTEM_CONFIG_INFO

[Ibtisham]

My laptop showing'Your pc ran into a problem and needs to restart, we are just collecting some error info then we will restart for you' ,which startup sInce the last 2 days. Fix pls or i will fail to fo online class

[IT_WinSec]

Hello @Ibtisham 

Thank you for posting in HP support community!

I am sorry about the issue you experience. As far as I can understand, you are unable to boot your PC.

I will be glad to help you solve your computer related issues.

• This is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. This is an indication of a problem which cannot pend its fix.
• ROOT CAUSE -> A hardware device, its driver, or related software might have caused this error. What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

In order to troubleshoot, I would need some specific information.

1. Has anything changed or updated on your end ? Anything new ?

2.Test your hardware for issues

Please, shutdown the computer using the power button - pressed and hold for 5-6 seconds until PC powers off

Power it on.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one -> https://www.youtube.com/watch?v=GSN0qzXayUY

Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Fast test.

This will check major hardware components for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

Let me know the results of the test.

[Ibtisham]

Same happened again,after the thing that u told there was saying preparing automatic repair and then 4 option came i said exit and continue to windows. Then same thing again. Help me pls

[IT_WinSec]

Hello,

In a nutshell, I asked you the following 2 things:

1. Has anything changed or updated on your end ? Anything new ?

2.Test your hardware for issues

Please, understand that none of these are fix for your problem. I am still trying to understand what might be causing the issue.

I understand you cannot start Windows. Please, answer the question above (1) and let me know the test result from F2 tests.

Cheers,

[Ibtisham]

I tested my hardware means memory's and hard disk 📀 it didn't detect anything wrong. And actually I am student so i don't know too much because i have to study 14/7 14 hour each day . Nothing new hardware is added to my laptop.And after diognastic test i again start my laptop and same thing happened again means it didn't start . Please give a solution by Tuesday, i have exams which will start from thursday. Thank u for ur cooperation

[IT_WinSec]

You are very welcome !

Sorry to hear that you are facing these issues in a moment which is probably not the best for you now.

Ok, so your test results confirm this is not a hardware problem but software/Windows problem. It cannot start - this is technology and stuff don't change on its own - something has happened. Therefore, try "turning back time" by using System Restore in Windows

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

- Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have plenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes. Provide your feedback/reply.

[IT_WinSec]

In the rare event that System Restore does not help (due to corruption or it was not activated), your only next option is to reinstall Windows

Below (in attached PDF file) you can see instructions how to clean install/reinstall Windows 10. If you have any very important files which are stored locally on the PC's HDD and you haven't backed them up before and you need to do it now, please let me know and do not proceed before you receive instructions.

Video reference >> https://www.youtube.com/watch?v=QAvFm52IjI4

[Ibtisham]

Ok i done it , it said it don't find any system restore . It didn't worked. I have no important files in C drive. I have important files in F drive only. 

[AndyStuart87]

There could be several reasons that cause BAD SYSTEM CONFIG Error which may causes BSOD in Windows system, such as:

• Faulty or outdated device drivers
• Corruption in Boot Configuration Data (BCD) File
• Faulty hard drive
• Corrupted Windows Registry
• Faulty system files/programs

To fix such Bad System Config Error you can try the below methods:

1. Update Device Driver
2. Fix corrupt BCD file
3. Run CHKDSK command
4. Fix corrupted Windows Registry
5. Perform System Restore

Further, I suggest you to check the below link for more details on the above methods:

https://www.stellarinfo.com/blog/windows-stop-code-bad-system-config-info/

Hope it solves your problem!

[IT_WinSec · Accepted solution]

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@Ibtisham wrote:

Ok i done it , it said it don't find any system restore . It didn't worked. I have no important files in C drive. I have important files in F drive only. 

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Thank you for your confirmation. In this case follow the PDF instructions but delete only the partitions which are the size of your F partition. Therefore, F will remain and you will install on the unallocated space.