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‎08-24-2021 03:08 AM

HP Recommended
Product: 17-bs025ds
Operating System: Microsoft Windows 8.1 (64-bit)

After running chkdsk on HP Notebook that was extremely slow, the logon screen says "Something happened and your PIN isn't available. click to set up your PIN again."  When I click on "Set up PIN" the message repeats.  When I try logging in with the password I get "The username or password is not correct. " The unit belongs to a friend and she only has one account enabled on this device.  The Administrator's account is disabled so only the users Microsoft account is shown on the logon screen.  I have tried using Linux's chntpw to enable the disabled Administrator's account to no available.  Other than buying a program like "PassFab 4WinKey" (which I'm not sure will work, anyway) does anyone know how I might be able to enable the Administrator's account and remove the password?  How can I get into Windows without having to restore the system to factory?

Just a FYI, I am unable to get to a command prompt.  To get to the command prompt, I am being asked to enter the password for the one account whose password and PIN got messed up.

 

Thanks in advance for any help provided. 

Thanks, Woruss
Category:
1 person had the same question
1 REPLY 1

‎08-24-2021 03:11 AM

HP Recommended

Sorry, I selected Windows 8.1 instead of Windows 10 64-bit.

 

Thanks, Woruss
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