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- Battery/Charger not Working on Spectre 2x

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1 REPLY 1
01-23-2019 09:41 AM
@JoyfulGal
Thank you for posting on the HP Support Community.
I see that battery is not working on HP Spectre 2x,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- When was the last time it worked fine?
- What is the operating system?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- Are you able to boot into windows desktop
While you respond to that, let's try these steps:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Press and hold down the power button for 15 to 20 seconds.
4) Plug-in the Adapter.
5) Try to turn on the computer.
Hope this helps! Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
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