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Hello,

Laptop Information

This issue started about 2 months ago.  The battery will be at 100% when shut down. When I start it up the next day, it doesn’t start because the charger must be plugged in due to it being at 0-10% battery.

 

Processor         Intel(R) Core(TM) i3-1005G1 

Windows 10 Home

Version 21H2

Installed 12/4/20

OS Build 19044.1889

 

Processor Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz 1.19 GHz
Installed RAM 8.00 GB (7.69 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

1 REPLY 1
HP Recommended

Hello @Randall_V 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

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