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HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)

Hello,

I noticed very recently that my two year old laptop was not charging past about 21 - 22% when plugged in.  I ran a diagnostic through HP Support Assistant and was given the failure ID RXP3JK-B2EC2T-MFPV4K-C09623.  I have included the error message here for further detail.

image.png

However, when I ran a hardware diagnostic everything passed just fine. Can someone provide clarity to both this error and potential solutions to resolve it?

Many thanks.

1 REPLY 1
HP Recommended

Hi @Dcbro24

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Battery Failure ID RXP3JK-B2EC2T-MFPV4K-C09623.. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.