Battery Issue

[Mellis2602]

My laptop is saying the battery is low plug to power, but it does not recognize the power supply when plugged in and shuts down. I can wait and turn it back on and it does the same thing, when I do get a chance to check battery status it says it is 100% but still says battery low plug to power and shuts down all while it is plugged to power that is why I think it is not recognizing the power supply. Can you help ?

Thanks

Mellis2602

[The_Fossette]

@Mellis2602,

Welcome to the HP Support Community!

Do you have an alternate adapter to check?

Are you able to power on the computer? If yes, then I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Follow the steps in the below article to update the BIOS.

https://support.hp.com/in-en/document/c00042629

If you continue facing the issue, reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!