Battery/ Laptop shuts down on AC power and at 100%

[Scott77104]

I have a HP Pavilion Notebook - 17-g101dx (ENERGY STAR) I purchased in late 2015. I had to replace the battery a few months ago, ever since, the laptop will simply go into sleep mode after displaying a quick flash "Your battery my be low". When I turn laptop back on, everything is as it was when shutdown/sleep occurred. I have now gone through 3 different replacement batteries  over the past 4 months, and this issue still persists. All is fine when unplugged, until about 8%. Any help would be greatly appreciated.

[Echo_Lake]

@Scott77104

Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant: (this will update system software driver)

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also update BIOS: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Scott77104]

@Echo_Lake

thank you.

I worked your list yesterday:   

  - I was/am all caught up on Windnows updates.  

  - HP Support Assistant had/has no new files or messages for my laptop.

  - I did have a new BIOS file (mine was original from 2015) which I was able to download/install/update.

All seemed fine, as my laptop was at 100% and plugged in for at least  5 hours last night, and was still on the last time I cheked it...... Until this morning, Laptop was off, and when I powered it up, things where right where I had left them last night. This has to have something to do with the new batterie(s), as it had never happened until the day I changed it.

[Echo_Lake]

@Scott77104

Let's try uninstalling ACPI options. (on a new battery) 

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on. 

Keep me posted for further assistance.

[Scott77104]

@Echo_Lake

Sorry for the late response, I was away on a business trip this past week.  I accomplished the second set of instructions without any issues. Upon restart, I let the battery run down to 10%, then plugged in the laptop. The laptop charged back up to 100% (about three hours ago), now I just checked it, and it is off again. Upon pressing the power button, the computer once again resumes where it was prior to shutdown. This is either a sleep or hibernation issue, as it is not a full boot up. If you have any other ideas, it would be greatly appreciated.

[Echo_Lake]

@Scott77104
Thank you for posting back. 

Let's try this step:

1. In Windows, search for and open Control Panel.
2. Search for power, and then click Power Options.
3. Select an option under Choose or customize a power plan.
4. To customize the selected plan, click Change plan settings, and then select the display and sleep settings when using the battery and when plugged in.

• Select a power plan with the settings you want to start.
  To change more power settings, click Change advanced power settings. (Select Never options for the both on battery or plugged in/turn off the display or PC sleep) 
  
  Click the plus sign next to the component or function, change the available settings, click Apply, and then click OK.
  Click Save changes.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Scott77104]

@Echo_Lake

I reviewed/completed  the list you posted yesterday. Settings were not incorrect & had not changed since I last reviewed them. Unfortunately,a still no improvement with my laptop. It was off twice last night when I checked it, then again this morning.

[Echo_Lake]

@Scott77104

To fix this issue, I would suggest ship the unit in for physical diagnosis, contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Scott77104]

@Echo_Lake

Thank you for your assistance. I ordered a new work laptop last week. As I cannot be without a laptop for more than a weekend. Hopefully my current laptop will wast until the middle of May when the new one  arrives.

[Echo_Lake]

@Scott77104

thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.