Battery Problem

[deniz_ozturk]

I use my HP ENVY  13'' Notebook since 1 year and while it stays off but its' battery goes down. I usually tried to charge 0 to 100 and I tried to not use it while his charging but recently I didn't these things. Can someone explain to me why my battery goes down while it's off?  

 Thank You  

Features:

CPU: i7 7500U

Ram: 8 Gb

 256 Gb SSD

[Jeet_singh]

@deniz_ozturk,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the battery draining while shutdown and stylus not working on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to uninstall and reinstall the battery drivers?

Did you try to update the Bios and display drivers?

First off, please try a few steps to enhance battery life.

• Make sure that the Windows 10 power plan is set to Balanced  Performance to conserve battery power
• Consider which programs you are running; some programs, like graphics-intensive games, will deplete the battery faster
• Reduce the screen brightness to conserve battery power
• Remove peripherals like external hard drives from the notebook while they are not is use.

• Then please update the bios, chipset and graphics drivers from this link: http://hp.com/drivers  Please select the country and type the product# of the unit. Then follow the on-screen instructions.

• Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

  Refer this link to know how to use HP support assistant.

• Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

  Unplug the charge and use the laptop until the battery drains to 15%.

  Turn off the laptop and turn it back on after 30mins.

  Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

  Restart the computer and the issue should be fixed.

• Please calibrate and test the battery from this link: http://support.hp.com/in-en/document/c01297640
• Please manage and configure the windows 10 power plan from the same link.
• Please follow all the steps in the link.
• Please run battery diagnostics also from the same link to check if the battery is healthy.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.