Battery Replacement

[GFP24]

After replacing the battery, it was charging fine but stopped at 75% and when doing a battery check I received the following codes when the ac adapter (charger) is connected.

FAILURE ID: GW577H-BK5C6V-MFPWLK-C0BA03

PRODUCT ID : L2T26EA#ABU

Primary Battery

When I dissconect the ac adapter (charger) the code dissappear. I'm also unable to calibrate the battery as the ac adapter (charger) needs to be connected for this to occur but when it is connected it produces this code.

[Irfan_06]

Hi @GFP24,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop battery and may need repair or replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support