cancel
Showing results for 
Search instead for 
Did you mean: 
NJacobs
New member
3 1 0 0
Message 1 of 3
157
Flag Post
HP Recommended

Battery Shuts off without warning and HP Hardware Diagnostics will not open

HP
Microsoft Windows 10 (64-bit)

My laptop has consistently shutoff without warning at around 50% battery power when not plugged into a power source. Also, the HP Hardware Diagnostics will not open (run as administrator) for me to run a battery test. I have already repaired, restarted, and even reinstalled the Diagnostics application so that step has already been attempted with no success.

 

-NJ

2 REPLIES 2
Level 19
Level 19
80,473 80,367 9,993 21,538
Message 2 of 3
134
Flag Post
HP Recommended

Battery Shuts off without warning and HP Hardware Diagnostics will not open

@NJacobs 

 

You can change options from Power settings for Active power plan, for example

 

        power set.png

 

Remember to click Apply before get out.

 

To access the above menu, please

 

(a) Right click battery icon and select Power options

(b) Select Change plan settings,

(c) Select Change advanced power settings

(d) Scroll down to Battery (at the bottom),

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos
NJacobs
New member
3 1 0 0
Message 3 of 3
92
Flag Post
HP Recommended

Battery Shuts off without warning and HP Hardware Diagnostics will not open

 

I tried that with no success as the laptop still turned off abruptly.

Capture-122119.JPG

 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation