Battery Suddenly Not Installed

[Teem47]

I bought a new laptop, a HP Omen 17, roughly 3 months ago. Everything was working fine, until a couple weeks ago.

- The charging port began flashing (steady amber flashing) regardless of whether the charger was in or not.   

- While plugged in, it showed the charging symbol but wouldn't increase in battery life (stayed at 70%). 

- Next time I turned it on, the battery had shot up to 92%, but the issue persisted (now always stays at 92%). 

- I went to run a battery diagnostic but found there was "no battery installed". 

I have tried the following: 

- I have tried to update the BIOS but it is already fully updated.

- I have tried unplugging the charger, holding the power off button for 30 seconds,  then turning it back on again.

- I have tried running diagnostics on all HP support apps and programs. 

I am at a loss. Can someone help? 

[resistencia]

Hi @Teem47 

Enter the Device Manager, then click on battery and uninstall the drivers and restart the laptop, and check if it works correctly.