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- Battery Won't Charge

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01-16-2025 01:26 PM
I received this laptop as a gift a couple years ago and finally opened it up and turned it on. However, the battery won't charge even when plugged in. I've downloaded the latest BIOS info and run tests and the battery failed. I've been given a Failure ID # (9H6FL3-000CGG-MFPX0K-C0R913) but can find nothing on how to address this particular issue on HP.
Any recommendation would be appreciated.
01-19-2025 01:13 AM
Hi @Hawk044,
Welcome to the HP Support Community.
I'd be glad to help you!
The Failure ID code 9H6FL3-000CGG-MFPX0K-C0R913 identifies specific hardware issues in your device.
As this is a Hardware issue, the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
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