Battery charging issue & Bios update

[Ahmed-Omran]

Every time I plug in the charger it starts charging and after few minutes its stops, and then starts again. It keep doing this and never fully charge the laptop battery.

I ran a battery checkup it says the battery is ok 65%.

one more question shall I keep updating the BIOS every time?

[praveen196]

@Ahmed-Omran Welcome to HP Community!

I understand that you are facing issues with battery charging and BIOS update.

Do not worry. I will try to fix the issue.

I would suggest you perform the Adapter test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is passed, perform the below steps and check.

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Please update the BIOS

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

.

[Ahmed-Omran]

@praveen196 thanks a lot for your support.

Unfortunately I didn't find the step number 30" Look for the component test, under that all the hardware will be listed, please choose Adapter and initiate the quick test".

What I found under the PC hardware Diagnostics is the following:

- Memory test.

- Hard Drive test.
- Language.

- Exit.

[praveen196]

@Ahmed-Omran 

I understand your concerns.

Please install the latest UEFI and then try to perform the test.

Have a nice day!!

[Ahmed-Omran]

Again thanks a lot for your support and quick response.

unfortunately I couldn't install UEFI as I got the following errors:

- main drive already has four partitions. additional partition cannot be created.

- Error 1722. there is a problem with this windows installer package.

Thanks a lot for your support its much appreciated.

[praveen196]

@Ahmed-Omran

Please try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.