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Message 1 of 2
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Battery doesn't charge

HP Recommended
HP Laptop 15-bs1xx
Microsoft Windows 10 (32-bit)

My Laptop battery no longer charges. It has to be constantly plugged in, charging, and it stays at 0%. What can I do?

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Message 2 of 2
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HP Recommended

Hi @janebrown

 

Welcome to the HP Support Community. I'd be happy to help you with the battery issue. 

 

Please try these steps - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the battery replacement. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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