Battery drainage on Spectre X360 13

[ThePal13]

Battery drainage on Spectre X360 13 - zero charge on opening overnight unless plugged in - despite having been fully charged before removing cord. AND... fast discharge to zero power during normal day once I remove power source... Help!

It used to last 3 hours or so no problem... This is a very recent, sudden problem...

[Nal_NR]

Hi @ThePal13,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand the battery drains when the laptop is completely turned off.

Don't worry I will try to help you out.

Did you make any software or hardware changes on your PC?

• The power capacity of notebook batteries decreases over time. The way a battery is used also affects battery capacity.
  Battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharge loads increase.
  The energy of a battery decreases even when the battery is left in an unpowered computer.
  During prolonged storage or non-use, the battery charge can decrease below its recommended low-voltage level.
  Leaving the battery depleted for an extended period can cause the battery to go into a low-voltage condition and become unusable. Leaving the battery at a high level of charge in a high-temperature environment for extended periods also accelerates the loss of capacity.
  Using software for graphics processing or high-definition video accelerates the loss of capacity. For example, playing 3D games lowers full charge capacity faster than using word processing applications."

Try updating the BIOS and chipset drivers on your PC and check if it helps. Click here and use the serial number of the unit.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ThePal13]

Thanks E!

I've down the BIOS update and restarted. Will have to wait and see what happens to know if it made any difference. But I had already tried manual recalibration (ie discharge and re-charge the notebook 3 or 4 times).
What I have noticed is that the battery charge doesn't go above 93% now.

Perhaps I do need a new battery? Is this easily obtained and installed by HP in Sydney, Australia if needed? What is the cost?

Thanks!

[Nal_NR]

Hi @ThePal13 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

It looks, like you may need battery replacement. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!