Battery is showing 0 % despite charging for hours and if i remove charger, laptop shut downs instant

[Jatin_Screen]

[Kuroi_Kenshi]

Hi @Jatin_Screen,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Jatin_Screen]

Hii, model name is HP Pavilion Gaming Laptop 15-ec2xxx.
Let me know if anything else is required

[Kuroi_Kenshi]

Hi @Jatin_Screen,

Thank you for the response.

Try these steps:

Perform a Visual Inspection:

• Check for any physical damage to the Chromebook, such as a damaged charging port or a cracked display. If any damage is found, you might need to contact HP for a replacement part.

Perform a Hard Reset:

• Turn off the Chromebook.
• Press and hold the Refresh button, then press the Power button while still holding the Refresh key. After your Chromebook turns on, release the Refresh button. This step helps re-establish the software connections between the BIOS and hardware.

Verify Battery Charging Status:

• Connect the AC adapter and let the Chromebook charge for at least 10 minutes, or up to 24 hours. Sometimes, the battery might be in a deep discharge state, requiring a longer charging period.

Check Battery Indicator Light:

• Observe the battery indicator light near the AC power connector:
  • Green or White: Charger is initializing or battery is almost fully charged. Wait 15 seconds before turning on the Chromebook.
  • Amber: Battery capacity is less than 94%. Consider using HP Support Assistant for further diagnosis.
  • Red: Indicates a communication issue with the battery, which requires you to contact HP.

Test the Battery with HP Support Assistant:

• Install the HP Support Assistant extension from the Chrome Web Store.
• Connect the AC adapter, open HP Support Assistant, and run a battery check to diagnose the issue.

If the Battery Fails the Check:

• Follow the recommendations from HP Support Assistant or contact HP for further assistance.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,